We often talk about ways that we can leverage the web and new social media channels to find our customers and engage them. These methods are meant to help us stay engaged with customers, and sell ourselves through content to new customers. We want new leads, we have to go after them where they’re hanging out online.
But what about the potential of existing customers to become “new” leads? You know – repeat business. What are we doing to inspire our current customers to return for another purchase?
After all, if your primary form of engagement is various forms of content marketing then you can only educate them so much before they start to realize that you’re rehashing and cycling through the same material. What can you do to make them feel like they are valued not only for their previous business with you, but for future business as well?
How about a handwritten note?
Everyone is dealing in email and text messages to pass information as quickly as possible. For someone to actually sit down and take the time to write a thank you note (or any kind of note for that matter) is growing to be a forgotten art.
That’s why it stands out to so many people – that’s why it’s so memorable. It’s personal.
Many of us can probably count on 1 hand, perhaps 2, the number of time a business has sent a hand written note that was personalized. This isn’t referring to a note that looks like it was personalized with digital signatures. No typing, no printing. This refers to letters scrawled by a human hand in ink, onto paper, in an envelope that someone had to lick and handwrite the address.
It’s rare to get a letter like that for no other reason than for a business to say thank you. How often have you done that for your customers to inspire a feeling of appreciation or value?
A handwritten letter says that youwent out of your way during business hours or your personal time to let someone know they were of value to you. This is proof that you have good manners, and it shows a customer that they truly matter to you.
From a business stand point, it’s brilliant marketing. You’re effectively engaging your current market directly, in a manner that none of them will expect. Most of them will be flattered, a good portion of them will appreciate it so much they’ll save it, a handful of them will start sending you Christmas cards and perhaps even a return “you’re welcome” letter and you’re certain to get a few who will immediately do business with you again.
You will be stunned at the response – and all it cost you was the materials involved.











