Social media is a great marketing tool for small businesses but it’s important to keep in mind that one size doesn’t necessarily fit all. Businesses have different needs when it comes to social media and marketing, and that’s especially true of small businesses. Some are geared toward new customer acquisition, and others focus on using social media to solve customer relationship issues and provide better service and support.
Regardless of the use, social media marketing and a small businesses presence there can work wonders on the client/customer relationship from any stand point. It’s an efficient and low-cost marketing tool for businesses looking to get results from online marketing. Here are a few tips to make social media marketing work for your small business.
These social networking sites aren’t just for the purpose of socializing, they are a great method for getting the word out on your business, products, services etc for virtually nothing but the time it takes to interact and engage. When you build your profile, fill it with keywords that you target to help improve your visibility in the SERPs and make it far more likely that people will find you.
Once the buzz starts, stick to daily interaction to keep the buzz going on social networks and microblogs in order to keep the pulse pounding along strong.
Create A Community
Business and marketing savvy people often talk about building communities, often to the point that it’s being a little overused and overdone – yet at the same time it’s still unappreciated. When you create a custom branded community you’re able to zero in on a target audience with extreme effectiveness because the people that are involved in your community are all interested in what you’re about and the market in which you do business.
These networks and communities work because businesses are able to form longer, deeper relationships with their customers. In return, customers provide more feedback and support to the business, improving and giving opportunities for growth.
Take the Good with the Bad
With all that good feedback coming in, there’s bound to be some negative return, and managing that negative influx of info is essential for protecting your brand and reinforcing your reputation. Take the time to monitor your reputation across a variety of social networks as part of your social media marketing.
While you may not think a certain network is relevant to your business, your business might be relevant to some of the people participating in those networks. Just because you aren’t there, doesn’t mean that they aren’t talking about either. Those conversations will continue whether you’re there or not. Just remember to react favorably to negative conversations and reviews about your company and those within your company should never take it personally. Communicate the commitment you have to rectifying the problem because you never know if that angry customer has uncovered a problem that you really need to address.
There’s Always a Catch
For most businesses, social media marketing is indispensable but it’s important to remember that this is a compliment to your other marketing efforts – it is not a replacement tool. It should not be viewed as the end-all of marketing. Combine social media marketing with other important marketing components such as article marketing, blog marketing, PPC and Ad management, CPV, etc to make sure that you’re hitting your target audience from as many angles as possible.